JJ
Jackie Johansen
@jackiejoh
🔤 ABC

Hi everyone, so great to connect with you all. My name is Jackie. I live in Northern California with my partner and young daughter.

I have a business as a professional evolutionary astrologer. Additionally, I have my Master's degree in Jungian Depth Psychology and particularly love talking about dr…


Active 7mo ago Joined 19 Feb 2023 (GMT-08:00) Pacific Time (US & Canada)
Substack for Soulpreneurs -- Turn your passion into a sustainable income
Make sure you create a "real" publication not a "merged with profile" type...

Substack has 2 types of "publications"... a basic type (merged with profile) and what they consider an "advanced" type (which is what we're teaching in this course).  The advanced type isn't more overwhelming than the basic type... so we recommend going with the advanced because it gives you more features, such as "Sections" (we'll talk about this later) and the ability to add team members if you wish.  Both types of publications are free, so you might as well go for advanced / full-featured! To understand these 2 types and make sure you have created our recommended type: watch this public video


JJ
Jackie Johansen 🔤 ABC

Thank you @George Kao this is exactly what happened to me and I was able to get my profile on track using your advice here. I'm curious, on the publication you have remaining, are the notes from the personal profile pulling through? I'm wondering if there's a glitch when you convert the personal profile to a publication to be able to delete it, if Substack still thinks you're a publication, even after deleting the redundant publication, and the notes are getting screwy. Curious what it looks like on your end. Not sure if that makes sense haha

GK
George Kao Ⓜ️ MasterHeart 🔤 ABC

@Jackie Johansen great question. I just posted my first few test notes in that test profile, and indeed it's not (yet) showing up in my test publication (the only one I have left). I'm hoping it's a delay and it'll show up in a day or so, but I'll let you know. If it doesn't show up, then it's a Substack bug and we all need to report it!

JJ
Jackie Johansen 🔤 ABC

Thanks, @George Kao ! Does the note tab on your test publication say "[publication name] hasn't posted any notes yet. Check back later to see their latest notes." I'm guessing it's a bug since it should be pulling from the personal profile vs the publication. I did report it to Substack and will report back when I hear from them. P.S. Submitting a ticket to Substack is not the easiest. You may have some wisdom to share and know a lot more than me! But if it's helpful at all, I had to talk to the AI bot, go through all the troubleshooting with it, and then when nothing worked, the bot said it was passing the concern higher up and submitting a ticket on my behalf.

JJ
Jackie Johansen 🔤 ABC

@Brian Smith Hmm so interesting! I can see my own notes on my personal profile, but can't on my publication. I tried logging out and viewing the publication as a reader and they are still not there. So strange! I'm hoping to hear back from Substack soon. Do you have any tricks getting through to them? I talked to the bot until it couldn't figure the issue out and it said it would send a help ticket.


JJ
Jackie Johansen 🔤 ABC

Thank you so much for this, 

@George Kao I feel like this is exactly what I needed. It feels really good to be grounded and oriented within a larger map. Excited and inspired. Thank you!